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Whether you lose your money depends on your ticket type. Refundable fares usually qualify for a full refund, while non-refundable tickets may only receive travel credit.
In many cases, you won’t lose the full amount. A portion may be refunded or converted into future credit. Call to review your options before canceling.
Each situation is different—fare class, route, and reason for cancellation all affect refund eligibility. That’s why it’s crucial to speak to a representative right away.

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Some promotional or basic economy tickets have strict no-refund policies. However, calling can help uncover hidden options like voucher conversion or penalty-based changes.
Refund requests can be submitted online, but results are faster and clearer with direct phone support. Phone agents also help process refund forms accurately the first time.
If your flight is canceled by Air France, you're generally eligible for a full refund or free rebooking—call the number above to start the process.

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Travel insurance may also cover you. Representatives can explain how to file claims if your reason qualifies. Don’t assume you're out of luck—ask before giving up.
Instead of losing everything, you might receive a voucher valid for future flights. You’ll need to act quickly and speak with a support agent directly for that.
Even if fees apply, recovering part of your cost is possible. Avoid delays and confusion by calling now for complete clarity on what you’re entitled to.